Create customer satisfaction in a county setting
354 Customer Service in the Public Sector: Balancing Satisfaction with Priorities
Improving customer experience drives better outcomes for government agencies. Strategies to enhance the customer service culture in your agency, including responding to evolving societal changes, is the focus of this course for managers and executives.
Participants will engage in interactive conversations and assess their current customer service (CS) environment, identify strengths, barriers to becoming more service oriented, and to consider improvements. Participants will:
- Explore what a good customer service (CS) culture looks like in your County or agency.
- Consider ways to lead a proactive CS culture and how to address challenges in service delivery, including in times of uncertainty and systems change.
- Explore CS metrics and actions to improve customer experience and service delivery while meeting county and state regulations and requirements.
- Identify how to support and recognize good CS, including those in regulatory environments.
In this virtual course, tools and exercises will be used to actively engage and involve participants.
Instructor: Angela Antenore, M.Ed. is an experienced strategic facilitator, coach, and university instructor.