117 Organizational Change Leadership

117 Organizational Change Leadership
“If you want truly to understand something, try to change it.” – Kurt Lewin
117 Organizational Change Leadership

As municipalities are constantly challenged to improve service delivery, staff are confronted with the realities of adapting existing processes and establishing entirely new programs to meet growing demands. Intended or not, these changes can be highly disruptive and create chaos if not properly managed. While many of today’s process improvement initiatives involve some form of system change, nearly all of them require an evaluation of the “people part” of the process. For any change to be successful, process is key. This course will provide municipal leaders with the skills and tools necessary to identify current performance standards, determine quality improvement measures, perform root-cause analysis to fully understand challenges, then built comprehensive strategies to arrive successfully at a desired end state. Along the way, the course will touch on the necessary attributes of leading people through the change process which includes the importance of effective communication, project management, and ensuring that cultural and operational factors are fully considered.

Instructor: Nate Greenberg is the County Adminstrative Officer for Inyo County. 
8/17/2023 10:00 AM - 3:00 PM
1123 J Street Sacramento, CA 95814

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