333 IT Business Relationship Management

333 IT Business Relationship Management
You can’t outsource relationship building. – Scott Stratten
333 IT Business Relationship Management

To ensure that the products and services IT delivers meet the needs of your key customers, strong customer relationships are critical to understand what customers value, what IT can deliver, and how to translate between the two perspectives.  This course focuses on helping you understand the relationship management practice, the capabilities and competencies that drive success, your current relationships and where to focus in making them better, and how to build a high-level strategy to build your BRM practice. 

Instructor: Trevor Gregg is a supervisor in the Tuolumne County IT Department.
 
When
8/8/2024 9:00 AM - 2:30 PM
Where
CA

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