117 Change Leadership

117 Change Leadership
"If you're walking down the right path and you're willing to keep walking, eventually, you'll make progress." -Barack Obama
117 Change Leadership

As municipalities are constantly challenged to improve service delivery, staff are confronted with the realities of adapting existing processes and establishing entirely new programs to meet growing demands. Intended or not, these changes can be highly disruptive and create chaos if not properly managed. While many of today’s process improvement initiatives involve some form of system change, nearly all of them require an evaluation of the “people part” of the process. For any change to be successful, process is key. This course will provide municipal leaders with the skills and tools necessary to identify current performance standards, determine quality improvement measures, perform root-cause analysis to fully understand challenges, then built comprehensive strategies to arrive successfully at a desired end state. Along the way, the course will touch on the necessary attributes of leading people through the change process which includes the importance of effective communication, project management, and ensuring that cultural and operational factors are fully considered.

Instructor: BJ Snowden is the Dean of the West Sacramento Center at the Sacramento City College, and sat on the 2021 Board of Directors of the American Leadership Forum. 
 
When
10/23/2024 10:00 AM - 4:00 PM
Where
205 S. Edwards Street Independence, CA 93526

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